Overview

This Privacy Policy explains how Burger Zhack (“we”, “us”, or “our”) collects, uses, and shares information when you visit our website, order from us, join our member list, or get in touch with our crew. By using the site, you agree to the practices described here.

Information we collect

We collect only what we need to serve you well. That includes:

• Details you give us, such as your name, email address, phone number, and the message you send through our contact form.

• Order details, such as the items you choose and your pickup or delivery information. Payments are handled by our payment partners, and we do not store your full card number.

• Device and usage data, such as your browser, device type, the pages you visit, and your approximate location based on your IP address, collected through cookies and similar tools.

How we use your information

We use your information to:

• Reply to your messages and answer questions about our menu, shops, and orders.

• Prepare, fulfill, and support your orders.

• Send menu drops, secret items, and member-only deals if you signed up for our emails.

• Understand how people use our site so we can improve it and our menu.

• Keep our site secure, prevent fraud, and meet our legal obligations.

Emails and the member list

If you join our member list, we send about two emails a month. Every email includes an unsubscribe link, and you can opt out in one click. Opting out stops marketing emails, but we may still send you messages about an order or your account.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and measure traffic. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected without them.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business, such as website hosting, email delivery, analytics, payment processing, and delivery partners. They may use your information only to perform services for us.

• Authorities or other parties when the law requires it, or when needed to protect the rights, safety, and property of our guests, crew, and business.

• A buyer or successor if Burger Zhack is involved in a sale, merger, or similar business change.

How long we keep information

We keep your information only as long as we need it for the purposes described above, including meeting legal, accounting, and reporting requirements. When we no longer need it, we delete it or make it anonymous.

Your choices and rights

Depending on where you live, you may have the right to ask us to access, correct, or delete the personal information we hold about you, or to object to certain uses. You can also unsubscribe from marketing emails at any time. To make a request, contact us using the details below. We may need to confirm your identity before we act on it.

Children’s privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has shared information with us, please contact us and we will delete it.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Links to other sites

Our site may link to other websites and social platforms, such as Instagram, TikTok, Facebook, and X. Those sites have their own privacy practices, and we are not responsible for them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. If a change is significant, we will give you a clearer notice.

Contact us

Questions about this policy? Email us at hello@burgerzhack.com or call (555) 014-2020.